Return Policy

Sherman's Tennessee Hot Crackers stands behind every product we sell and we work very hard to ensure that our customers are happy. If you are unsatisfied with your crackers for any reason, we encourage you to contact us at (855) 598- 3290 between the hours of 9 am-5 pm EST. or email us at info@shermanstennesseehotcrackers.com 

 

We're very sorry but perishable food products cannot be returned. All items sold from our website are sold on a non-returnable basis unless the product is defective. You may return new (defective), unopened items within 30 days of pick-up or delivery for a full refund. If the return is a result of our error, (you've received the wrong items or the product is defective) we will pay the return/shipping cost. 

 

You should expect to receive your refund within four weeks of giving your product to the shipper. If you need to return a product, please contact us with your order number and details regarding the return. We will respond quickly with instructions on how to return the product. 

Cancellation Policy

You may cancel within 30 minutes of placing your order. Please call us to cancel as soon as possible. If your cancellation is accepted, no cancellation fee applies. If your cancellation is rejected, (the order was completed, shipped, or delivered) we will not be able to cancel the order. 

 

If the cancellation was made in time, we will refund your card with the full amount within 14 days which included the initial delivery/shipping charges (where applicable). 

 

However, in the unlikely event that the item you've ordered becomes unavailable, we will contact you using the phone number provided to us when you placed the order. 

Shipping Policy

Shipping to destinations within the United States only. Standard shipping rates apply. Most orders will take 2-5 days to arrive from the date the order was placed. Orders placed after 3 pm EST will be considered placed the next business day. 

Terms Of Service

This website is owned and operated by Sherman's Tennessee Hot Crackers. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors information about our products and the opportunity to purchase orders online. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.

In order to use our website and/or receive our services, you must be at least 16 years of age, or of the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement. You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you.

When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.

The prices we charge for using our services / for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page.

 

Privacy Policy

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information, and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

When you conduct a transaction on our website, as part of the process, we collect the personal information you give us such as your name, address, and email address. Your personal information will be used for the specific reasons stated above only.

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

Our company is hosted on the Wix.com platform. Wix.com provides us with an online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases, and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

We may contact you to notify you regarding your account, to troubleshoot problems with your order, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes, we may contact you via email, telephone, text messages, and postal mail.

If you don’t want us to process your data anymore, please contact us at info@shermanstennesseehotcrackers.com or send us mail to: 29923 Harper Ave. St Clair Shores, MI 48082.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

Contact Us 

Email: info@shermanstennesseehotcrackers.com 

Phone: (855) 598-3290